Effective Date: February 2026
This Refund Policy outlines the terms and conditions for refunds on services provided by Premium Customer Solutions LLC.
A 50% deposit is required to commence work on all projects. This deposit is non-refundable once work has begun, as it covers initial research, planning, and resource allocation.
For larger projects, payment is structured around milestones. Each milestone payment becomes non-refundable upon delivery and client approval of that milestone's deliverables.
Our service packages include a specified number of revision rounds. Additional revisions beyond the included amount will be billed at our standard hourly rate.
If you wish to cancel a project in progress, you will be invoiced for all work completed to date. Any unused portion of your deposit may be applied to the final invoice.
We are committed to client satisfaction. If you are unsatisfied with our services, please contact us at hello@premiumcustomersolutionsllc.com within 14 days of delivery to discuss resolution options. Filing a chargeback without first attempting to resolve the issue directly with us may result in account suspension and collection action.
For refund inquiries, contact us at hello@premiumcustomersolutionsllc.com or call +1 646 272 9444.